Refund Policy

At Radio Roastery, we are committed to providing high-quality coffee and products. This Refund Policy outlines the conditions under which refunds, returns, or replacements may be provided.

1. General Policy

Due to the perishable nature of coffee:

• All sales are generally final.
• Refunds or returns are only accepted in limited circumstances outlined below.

2. Eligible Refunds or Replacements

We may offer a refund or replacement if:

• The wrong item was delivered
• The product is defective or of unsatisfactory quality

Any issue must be reported within 12-24 hours of receiving the order.

3. Non-Eligible Items

The following are not eligible for refund or return:

• Opened or used coffee products (unless defective)
• Change of mind after purchase
• Products stored improperly after delivery
• Minor variations in taste, aroma, or appearance (as coffee is a natural product)

4. In-Store Purchases

For in-store purchases:

• No refunds are provided once the product has been consumed or taken away
• Issues should be raised immediately at the counter for resolution

5. Order Cancellations

• Orders may be cancelled before preparation or dispatch
• Once an order is prepared or shipped, it cannot be cancelled

6. Refund Process

If your request is approved:

• Refunds will be processed to the original payment method
• Processing time may take 5–10 business days, depending on your payment provider

In some cases, we may offer a replacement or store credit instead of a refund.

7. Delivery Issues

Radio Roastery is not responsible for:

• Delays caused by courier partners
• Incorrect delivery details provided by the customer

However, we will make reasonable efforts to assist in resolving delivery issues.